Question 1

What’s the difference between Mat Pilates and Reformer Pilates?

Accepted Answer

Reformer Pilates uses a spring-loaded Reformer to add resistance and support, creating a full-body workout that’s low impact, highly effective and suitable for all fitness levels.

Question 2

I’m new to Reformer Pilates. Is On-Demand still suitable for me?

Accepted Answer

Absolutely. Every class is led by an expert instructor on screen, guiding you through technique, alignment and modifications throughout the session. Beginners are always welcome.

Question 3

Do I need to bring anything?

Accepted Answer

Just grip socks! They’re required for hygiene and safety and can be purchased through our app, ready for collection when you arrive.

Question 4

Can I book for myself and someone else?

Accepted Answer

Each person must book their own Reformer through the House of Flow app. Unlimited Memberships receive one complimentary Guest Pass each month (non-accumulating), allowing a friend to enjoy a class for free.

Question 5

When is the crèche open?

Accepted Answer

Our supervised on-site crèche is available six days a week. Monday–Friday: 7:00–8:00am, 9:00–11:00am & 4:30–5:30pm. Saturday: 7:00–9:00am. Our Crèche Membership includes both unlimited crèche and studio access, making it easy to prioritise time for yourself.

Question 6

Do you have toilets, showers and change rooms?

Accepted Answer

Yes. Toilets are located beside the cafe at the front of the studio, and showers and change rooms available underneath the gym for members to use.

Question 7

How does door access work?

Accepted Answer

Simply open the Door Access tab in the House of Flow app and swipe to unlock the studio when you arrive.

Question 8

Can I pause my membership?

Accepted Answer

Yes. Our memberships include flexible pause options, making it easy to fit Pilates around holidays, illness and life’s unexpected moments.

Question 9

I have a newborn baby, is the studio pram accessible?

Accepted Answer

Yes! Our reformers are generously spaced, and the studio is pram accessible.

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Questions, answered